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Terms & Conditions


Services :

Car Service Assistance:

1. Requests should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
2. Only valid Emirates NBD Infinite and Platinum Cardholders can request for the service.
3. Appointments with the service station should be confirmed by the customer prior to booking the service through the Concierge Desk.
4. If the car is not accepted at the service station, it will be counted as an availed service.
5. The complimentary service through the Concierge Desk is only for pickup and delivery of car to and from the service station. All charges with respect to car servicing will be charged directly to the card number mentioned above and is payable by the cardholder.
6. To avail the service credit card details of a valid Emirates NBD Credit Card need to be provided to the Concierge Desk.
7. All Concierge Services are provided by our authorized third party service provider Dynamic Commercial Business Services LLC. Emirates NBD makes no warrants and assumes no liability or responsibility with respect to the services provided by the Service Provider.
8. A charge of AED 1 will be made on your card as a confirmation of your service for which you will receive an SMS alert on your registered mobile number. However this amount will not reflect in your card statement.

Car Registration Assistance

1. Requests should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
2. Only valid Emirates NBD Infinite and Platinum Cardholders can request for the service.
3. Inter Emirate service will not be provided. Registration will be completed between 9 am and 5 pm on the date when the service is booked.
4. The complimentary service through the Concierge Desk is only for pickup and delivery of car/documents to and from the RTA office. All RTA charges with respect to car registration will be charged directly to the card number mentioned above and is payable by the cardholder.
5. Fines and black points, if any, should be cleared before requesting for service.
6. Original valid insurance policy, original registration card, passport copy with visa page and authority letter (for Abu Dhabi Registration) should be provided.
7. To avail the service credit card details of a valid Emirates NBD Credit Card need to be provided to the Concierge Desk.
8. All Concierge Services are provided by our authorized third party service provider Dynamic Commercial Business Services LLC. Emirates NBD makes no warrants and assumes no liability or responsibility with respect to the services provided by the Service Provider.
9. A charge of AED 1 will be made on your card as a confirmation of your service for which you will receive an SMS alert on your registered mobile number. However this amount will not reflect in your card statement.

Visit Visa Submission

1. Requests should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
2. Only valid Emirates NBD Infinite and Platinum Cardholders can request for the service.
3. Service date to be at least 2 days prior to the arrival date of the passenger.
4. The complimentary service through the Concierge Desk is only for delivery of the visit visa to the airport.
5. To avail the service credit card details of a valid Emirates NBD Credit Card need to be provided to the Concierge Desk.
6. All Concierge Services are provided by our authorized third party service provider Dynamic Commercial Business Services LLC. Emirates NBD makes no warrants and assumes no liability or responsibility with respect to the services provided by the Service Provider.
7. A charge of AED 1 will be made on your card as a confirmation of your service for which you will receive an SMS alert on your registered mobile number. However this amount will not reflect in your card statement.

Local Courier Service

1. Requests should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
2. Only valid Emirates NBD Infinite and Platinum Cardholders can request for the service.
3. Delivery will be within city limits only.
4. Only documents will be accepted for delivery. The Concierge Desk has the right to refuse delivery if the contents are not documents.
5. Service will be actioned only if documents are provided in a sealed envelope with the name, address and contact number of both the sender and the receiver clearly mentioned on the envelope.
6. If the document is not accepted for delivery by the receiver, the attempt will still be counted as a service.
7. To avail the service credit card details of a valid Emirates NBD Credit Card need to be provided to the Concierge Desk.
8. All Concierge Services are provided by our authorized third party service provider Dynamic Commercial Business Services LLC. Emirates NBD makes no warrants and assumes no liability or responsibility with respect to the services provided by the Service Provider.
9. A charge of AED 1 will be made on your card as a confirmation of your service for which you will receive an SMS alert on your registered mobile number. However this amount will not reflect in your card statement.

Airport Transfers

1. All requests should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
2. Only valid Emirates NBD Infinite Credit Cardholders can request up to 4 complimentary airport transfers in one calendar year (January – December)
3. Only valid Emirates NBD Platinum Credit Cardholders can request up to 4 complimentary airport transfers in one calendar year (January – December)
4. Airport transfer is available only if the air ticket has been purchased through Emirates NBD Credit Card.
5. To avail of the Concierge benefits, cardholders will need to provide card details of a valid and eligible Emirates NBD Credit Card to the Concierge Desk.
6. Inter Emirate transfers are not valid effective from 1st January 2011.
7. All Concierge Services are provided by our authorized third party service provider Dynamic Commercial Business Services LLC. Emirates NBD makes no warrants and assumes no liability or responsibility with respect to the services provided by the Service Provider.
8. A charge of AED 1 will be made on your card as a confirmation of your service for which you will receive an SMS alert on your registered mobile number. However this amount will not reflect in your card statement.
9. For pick-up from Dubai Terminal 3, please call the chauffer on landing. The driver will wait outside Gate Number 2, near the parking machine. For pick-up from Dubai Terminal 1, please call the chauffer on landing. The driver will wait at A-1 ground floor parking.

Generic :


Derby Marketing maintains the www.emiratesnbd.theconciergecompany.com Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the Privacy Policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. DERBY MARKETING reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, DERBY MARKETING may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. DERBY MARKETING may change, suspend, or discontinue any aspect of the Site at any time. DERBY MARKETING may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1. SITE OPERATION: United Arab Emirates is our Country of Domicile. DERBY MARKETING controls this Site from the U.A.E. DERBY MARKETING makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES. DERBY MARKETING accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of DERBY MARKETING. All refunds will be made onto the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. DERBY MARKETING will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.

6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to DERBY MARKETING through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by DERBY MARKETING to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by DERBY MARKETING to do so. The content and software on this Site is the property of DERBY MARKETING. The cardholder must retain a copy of transaction records and Merchant policies and rules.

8. YOUR ACCOUNT. If you use www.emiratesnbd.theconciergecompany.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

9. PRODUCT DESCRIPTION & SERVICES PRICING – Most of the services provided will be Complimentary to our users unless specified. The price for the services provided may range from AED 100 to AED 5000.

10. PAYMENT CONFIRMATION - The customer will receive the payment confirmation via email within 24hrs of the payment being received by us.

11. REFUND / CANCELLATION POLICY. A service can be cancelled 12hrs prior to the service request time. Any service cancelled less than 12hrs before the service request time will be considered as service availed and no refund will be provided to the customer. If the customer is a no show, the service will be considered as availed and no refund will be provided.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain DERBY MARKETING’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. DERBY MARKETING will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. DERBY MARKETING has no control over these sites or the content within them. DERBY MARKETING does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. DERBY MARKETING does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against DERBY MARKETING for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@theconciergecompany.com.

COPYRIGHT POLICY. DERBY MARKETING may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

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You acknowledge and agree that DERBY MARKETING will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At DERBY MARKETING’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to DERBY MARKETING or perfect these rights, titles or interests in DERBY MARKETING’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. DERBY MARKETING MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. DERBY MARKETING ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. DERBY MARKETING SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF DERBY MARKETING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF DERBY MARKETING WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in DERBY MARKETING’s sole discretion, and without prior notice, DERBY MARKETING may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if DERBY MARKETING believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of DERBY MARKETING, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to DERBY MARKETING for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. DERBY MARKETING may release user information about you if required by law or subpoena.

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ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. DERBY MARKETING is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.